Airfield Transportation LLC prioritizes public safety above all else and strictly prohibits the use of intoxicating substances by its drivers while providing transportation services. If you suspect that your driver may be under the influence of drugs or alcohol, please request the driver to end the trip immediately. Upon ending the trip, the driver must report to the office for further action. Any driver found to test positive for intoxicating substances will be subject to immediate removal from their position. The company conducts periodic checks and updates its substance abuse policy to ensure compliance and safety.

                               ADA Wheelchair Policy

                 Airfield Transportation LLC is committed to providing accessible transportation services for all passengers, including those with mobility challenges. Wheelchair-accessible vehicles are available upon request. We adhere to both Federal and State ADA regulations and strive to exceed the required standards for accommodating passengers with disabilities. Our drivers are trained to assist passengers with disabilities and will make every effort to accommodate wheelchair users whenever possible. Please notify us in advance if you require wheelchair-accessible transportation to ensure a seamless and comfortable journey.                                Customer Service Commitment

 Airfield Transportation LLC is dedicated to providing exceptional customer service to all passengers. Our drivers undergo extensive training to ensure a professional and courteous experience for every customer. We value your feedback and continuously strive to improve our services based on your suggestions and comments. If you have any questions, concerns, or feedback regarding your experience with Airfield Transportation LLC, please don't hesitate to contact us. Safety and Vehicle Maintenance: The safety of our passengers is our top priority at Airfield Transportation LLC. All vehicles undergo regular maintenance and inspections to ensure they meet the highest safety standards. Our drivers are trained in defensive driving techniques and adhere to all traffic laws and regulations. In the event of any safety-related concerns during your journey, please notify your driver or contact our customer service hotline immediately.

                                 Privacy and Confidentiality

We respect your privacy and are committed to protecting your personal information. Any data collected during the booking process or during your journey is handled securely and in accordance with applicable privacy laws. We do not share your information with third parties without your consent, except as required by law or for the purpose of providing transportation services.

                   File a Complaint / Contact Information

To file a complaint or for further information,

please contact: City of Dallas Ground Transportation Regulation Division Tel: 214-670-3161

Address: 3448 W. Mockingbird Lane, Dallas, TX 75235

 

Love Field Airport Ground Transportation Tel: 214-671-1297 DFW Airport Board Ground Transportation Tel: 972-973-4078